Related skills
payments customer success saas netsuite merchant services📋 Description
- Own the customer lifecycle from onboarding to long-term adoption and revenue growth.
- Lead training, cadence calls, and Executive Business Reviews with customers.
- Build Strategic Account Plans with retention and growth KPIs.
- Represent customers to Sales/PS/Product to drive integrations and features.
- Escalate high-severity issues and drive cross-functional resolution with Care.
- Advise on acceptance flows, pricing, PCI/security, and risk requirements.
🎯 Requirements
- 5+ years in SaaS Customer Success with renewal/expansion.
- Payments/merchant services expertise, incl. disputes and chargebacks.
- Bachelor's degree or equivalent in Business, Marketing, Communications, Economics.
- Experience advising CFOs/AR leaders; strong executive presence.
- Knowledge of pricing/interchange, underwriting/risk, and reconciliation.
- ERP/payments experience with NetSuite, Sage Intacct, or Microsoft Dynamics.
🎁 Benefits
- Remote-friendly role with flexible work.
- Equal opportunity employer.
- Career growth in ERP/payments space.
- Collaborative cross-functional team.
- Competitive compensation and benefits.
- Access to training and enablement resources.
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