Serve as primary point of contact for customer accounts.
Coordinate cross-functional collaboration across departments.
Guide customers through hardware/software validation (IQ/OQ/PQ) and CSV.
Identify and quantify business impact, demonstrating ROI.
Proactively manage renewals, mitigate churn, and drive expansion.
Build relationships via business reviews, success plans, and adoption check-ins.

🎯 Requirements

Engineering B.S. degree or equivalent technical experience
10+ years in consulting/program management or medical devices development/manufacturing
Understanding of medical device development, NPI, and manufacturing
Familiarity with ISO 13485, 21 CFR Part 11, and device lifecycles
Excellent verbal and written communication across levels
Extremely organized; thrives in a fast-paced startup

🎁 Benefits

Competitive cash and equity compensation
Health and wellness stipend
401k
Parental leave
Flexible PTO
Commuter benefits

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