Customer Success Manager - MEA

📋 Description

• Be the trusted advisor to MEA enterprise customers, aligning Camunda with business goals.
• Develop customer success plans with KPIs, stakeholders, and adoption plans.
• Establish trust-based relationships and maximize value from Camunda investments.
• Evangelize customer-centricity to boost retention, experience, and loyalty.
• Collaborate with Sales to grow accounts and identify expansion opportunities.
• Coordinate with Consulting, Support, and Engineering on product and support issues.

🎯 Requirements

• 2+ years in Customer Success, Consulting, Account Management, or similar in enterprise software.
• Proven ability to drive retention and expansion through value-based engagement.
• Commercial acumen with track record influencing buying decisions and account growth.
• Experience engaging with senior business and technical stakeholders, including C-level executives.
• Ability to manage complex, multi-stakeholder engagements across global organizations with strong PM skills.
• Proven experience leading structured success planning, value management, and use case pipeline development.
• Analytical skills to interpret data, identify trends, track metrics, and make data-driven recommendations.
• Technical aptitude to discuss process orchestration, automation, cloud architecture, and modern software development practices.

🎁 Benefits

• Remote & Flexible: work from anywhere with home office budget and flexible time off.
• In Person Connection: Annual Kickoff, team offsites, and Camundi budgets for meetups.
• Health & Wellbeing: Healthcare, Modern Health, and Live Well Lifestyle Spending Account.
• Financial Security: Retirement/pension plans and life and disability insurance.
• Professional Growth: Up to $/€/£1,000/year for self-driven learning.
• Equity: Virtual Stock Option Plan (VSOP).