Customer Success Manager (m/f/d)

📋 Description

• You manage your own portfolio of mid-sized business customers and maximize value.
• You build long-term relationships, run product demos, and drive adoption.
• You work with decision-makers or founders, understand priorities, and take proactive action.
• You steer customers through lifecycle, driving expansion and retention.
• You identify challenges early, lead solution-focused discussions, and ensure satisfaction.
• You analyze customer behavior and derive actions to maximize success.

🎯 Requirements

• Strong communication skills with a passion for product demos.
• Proactive, independent work style with teamwork and prioritization.
• Interest in compliance & security; training provided.
• Experience with software products and their development is a plus.
• Enthusiasm for a dynamic, fast-paced environment with growth.
• Fluent German (C2) and English skills, written and spoken.

🎁 Benefits

• Flexibility with tailored hours, location, and lifestyle benefits.
• Secure, future-focused role in a scale-up with impact in security & compliance.
• Personal training budget and accelerator programs for growth.
• Autonomy, rapid decision-making, flat hierarchy, collaborative culture.
• Purpose-driven company that protects people behind the data.