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account management customer success project management kpis life sciences📋 Description
- Onboard users and engage with customers to deliver value
- Drive platform adoption and success across accounts
- Track KPIs, identify opportunities, and mitigate risks
- Plan and deliver user training with best practices
- Collaborate with engineering, product, and support teams
- Present impact and ROI to executives
🎯 Requirements
- 3+ years in Customer Success or Account Management (Enterprise SaaS)
- Bilingual: Spanish & English required
- Life Sciences experience or Medical Affairs/Clinical is a plus
- Experience with project management across high-priority accounts
🎁 Benefits
- Health insurance options and generous PTO
- Company-wide wellness holidays
- Retirement options
- Health and charitable donation stipends
- Impactful Business Resource Groups
- Flexible hours and work-from-anywhere
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