Forge relationships with customers and executives to understand objectives
Develop consultative plans to achieve customer objectives
Lead onboarding: configuration, product training, phishing campaigns
Monitor usage, adoption, and health metrics to drive value
Conduct periodic business reviews to confirm satisfaction and adoption
Coordinate renewals and collaborate on cross-sell opportunities to maximize value

🎯 Requirements

Associate’s degree or equivalent work exp preferred
Familiarity with IT security concepts and practices
Experience with Salesforce or another CRM
Proficiency in Microsoft Excel and Word
Experience with Gmail and Google Docs
Excellent communication, customer service, and time management

🎁 Benefits

Company-wide bonuses based on monthly targets
Adoption, tuition, and certification reimbursement
Certification completion bonuses
Office-specific benefits details at knowbe4.com/careers/benefits

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