Develop roadmaps and strategies to accelerate customer growth and reduce churn.
Guide customers to rapid adoption and expansion; identify churn risks.
Collaborate with Sales, Product, Support, Renewals, PS, and Engineering.
Build executive relationships and map decision-making across the org.
Utilize AI-driven insights to inform engagement and opportunities.
Communicate clearly, manage expectations, and drive cross-functional initiatives.

🎯 Requirements

Experience in customer success management.
Customer-centric and proactive team player.
Experience navigating enterprise environments and building trusted relationships.
Experienced in driving product adoption and expansion through consultative questions.
Able to operate in a fast-paced environment with multiple customers.
Ability to travel 10-15% onsite and attend global meetings/trainings.

🎁 Benefits

Supporting Your Well-Being
Driving Social Impact
Developing Talent and Fostering Connection + Community

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