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customer success ai cross-functional collaboration engagement platforms📋 Description
- Develop roadmaps to accelerate customers' strategic growth.
- Own your Book of Business, mitigate churn risk.
- Provide thought leadership using AI-driven insights.
- Guide customers to rapid adoption and expansion.
- Collaborate with Sales, Product, Support, Renewals, and Engineering.
- Build executive relationships and clearly communicate value.
🎯 Requirements
- Experience in customer success management.
- Customer-centric, proactive team player.
- Experience navigating enterprise environments.
- Proven ability to drive product adoption.
- Strong oral, written and presentation skills.
- Willingness to travel 10-15% onsite.
🎁 Benefits
- Benefits package and wellness programs.
- Social impact and community involvement.
- Talent development and fostering connection at Okta.
- Flexible work options and supportive culture.
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