Related skills
account management saas notion cross-functional collaboration design thinking📋 Description
- Own CS outcomes for B2B Korea accounts.
- Develop CS plans aligned to customer goals and priorities.
- Drive onboarding, adoption, retention, expansion.
- Guide adoption and change to org-wide usage.
- Lead executive conversations: check-ins, QBRs, value realization.
- Partner with Sales on renewals and expansion; provide insights to support outcomes.
🎯 Requirements
- 7+ years in CS or related roles at fast-growing B2B SaaS.
- Experience managing enterprise or complex customers with multiple stakeholders.
- Strong ability to connect product capabilities to customer outcomes and value.
- Comfortable in ambiguous, fast-changing environments; able to build structure.
- Proven collaboration with Sales and cross-functional teams.
- Native Korean and business-level English proficiency.
🎁 Benefits
- Global, diverse Notion team.
- Anchor days in-office: Mon/Tue/Thu.
- Equal opportunity employer with accommodations for disabilities.
- Collaborative culture across Product, Sales, and Support.
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