Customer Success Manager (Key Accounts)

Added
10 days ago
Type
Full time
Salary
Salary not provided

Related skills

customer success relationship management onboarding contract negotiation upsell

πŸ“‹ Description

  • Partner with sales for smooth onboarding and handoffs
  • Build lasting customer relationships and trust
  • Lead full sales cycle for growth in existing accounts
  • Advise customers to maximize Datadog value
  • Monitor usage trends to reduce renewal risk and boost adoption
  • Collaborate with Support, Product, Finance, and Legal

🎯 Requirements

  • 5+ years in a customer-account role
  • Strong communication and attention to detail
  • Customer-minded with value focus
  • Motivation to make a visible impact
  • Negotiating contracts and pricing objections
  • Comfortable in evolving, solution-focused settings

🎁 Benefits

  • Best-in-breed onboarding
  • MEDDIC and Command of the Message training
  • Inclusive culture with Community Guilds
  • Mentorship and networking programs
  • Professional development and career pathing
  • Stock RSU and ESPP
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