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crm data analytics saas renewals accountmanagement📋 Description
- Own post-sale lifecycle for assigned accounts, renewals, retention and expansion.
- Build strong relationships with key stakeholders and act as trusted advisor.
- Identify upsell/cross-sell opportunities across client portfolios.
- Use data analytics to monitor account health and renewals.
- Collaborate with Sales, Product, and Support to deliver exceptional service.
- Advocate for customers and relay feedback for product/marketing.
🎯 Requirements
- 2-4 years in customer success, account management, or client-facing sales in SaaS.
- Customer-centric mindset with consultative approach to business needs.
- Proven ability to identify upsell/cross-sell opportunities.
- Strong written and verbal communication, including C-suite contacts.
- Resilience to manage multiple priorities in a dynamic environment.
- Team collaboration across cross-functional teams.
- Preferred: Candidate located in Central Time Zone.
🎁 Benefits
- Excellent healthcare package for you and family
- 401(k) match
- Unlimited PTO
- Paid parental leave
- Online legal services (Rocket Lawyer)
- Educational resources for career development
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