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salesforce saas onboarding retention renewal📋 Description
- Manage a portfolio of school districts across onboarding, adoption, and renewal
- Drive product adoption using data, lifecycle engagement, and success plans
- Lead conversations translating usage into actionable recommendations
- Identify risks early and execute playbooks to improve retention
- Partner with Account Managers to retain and grow your portfolio
- Collaborate with Sales, Support, and Product to improve outcomes
🎯 Requirements
- 3+ years in a Customer Success role in SaaS EdTech
- Managed a portfolio of mid-market K-12 districts
- Experience onboarding, adoption, and renewal
- Data-driven engagement using lifecycle plans
- Proficient with Salesforce, Gainsight, Vitally
- Cross-functional collaboration with Sales, Support, and Product
🎁 Benefits
- Competitive compensation with base and incentives
- Medical, dental, vision coverage plus 401(k) with match
- 12 weeks of paid parental leave
- Unlimited PTO, holidays, year-end shutdown
- $1,000 annual learning stipend
- Remote-first culture with flexible location
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