Customer Success Manager, Japan

Added
5 days ago
Type
Full time
Salary
Salary not provided

Related skills

gitlab devsecops ci/cd git software development lifecycle

πŸ“‹ Description

  • Build trusted advisor relationships to drive adoption and success.
  • Guide customers on GitLab deployment and CoE setup.
  • Lead workshops showing GitLab value across the SDLC.
  • Measure progress against KPIs and share insights with stakeholders.
  • Translate usage data into actionable recommendations for adoption and expansion.
  • Establish regular touchpoints to align objectives and plans.

🎯 Requirements

  • Customer-facing post-sales adoption experience.
  • Background in CS, professional services, or technical account management.
  • Ability to discuss Git, branching strategies, and version control.
  • Knowledge of SDLC, pipelines, and tooling.
  • Familiarity with CI/CD and DevSecOps concepts.
  • Translate data into insights for technical and executive stakeholders.

🎁 Benefits

  • Benefits to support health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity compensation and Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental leave
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