Related skills
account management customer success stakeholder management cross-functional collaboration executive_relationships📋 Description
- Guide customers to rapid adoption, expansion, and churn risk identification.
- Build relationships with customer stakeholders as trusted advisor.
- Collaborate with Sales, Product, Support, Renewals, and Engineering.
- Develop roadmaps and strategies to accelerate customer success.
- Create strategic success plans and reusable assets for champions.
- Communicate clearly to align on goals and value.
🎯 Requirements
- Experience in customer success management.
- Customer-centric, proactive team player.
- Experience navigating enterprise environments.
- Proven ability to drive product adoption and expansion.
- Strong oral, written and presentation skills.
- Excellent time management and multi-project delivery.
🎁 Benefits
- Competitive benefits and rewards.
- Social impact through Okta for Good.
- Talent, culture and career growth at Okta.
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