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change management ai api ml enterprise📋 Description
- Build strategic relationships with key customer decision makers to align objectives
- Become expert in API, Claude Code, and Claude for Enterprise to guide solutions
- Proactively drive usage planning and value realization for customers
- Monitor usage and optimize both API and seat-based products
- Socialize product roadmap and engage Product PMs to raise awareness
- Document customer value through ROI and business outcomes
🎯 Requirements
- 6+ years in Customer Success, TAM, or Solutions Engineering
- Experience with Financial Services, SIs, Semiconductors, Manufacturing, or Retail
- Fluency in AI/ML concepts, API integrations, and product implementation patterns
- Experience with consumption- and seat-based models and expansion metrics
- Strategic mindset to identify growth opportunities and expansions
- Proven track record managing a portfolio and delivering outcomes
- Cross-functional collaborator who advocates for the customer
- Passion for AI and responsible development of advanced systems
- Roll-up-your-sleeves team player mentality
🎁 Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours
- Office space for collaboration
🛃 Visa sponsorship
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