Customer Success Manager III, Film & Television (Mid-Market Focus)
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account management customer success production saas onboarding📋 Description
- Own a portfolio of Film & Television clients post-onboarding; main contact.
- Drive adoption, deepen relationships, and identify growth opportunities.
- Collaborate with Paymasters for accurate payroll and daily ops.
- Lead proactive engagements: health checks, roadmap discussions, quarterly reviews.
- Monitor client health and payroll trends; surface risks and upsell opportunities.
- Partner cross-functionally with Product, RevOps, Labor Relations, Implementation, Support.
🎯 Requirements
- 3+ years in film/TV finance, payroll, or production.
- Customer-focused with consultative servicing and selling.
- Strong verbal and written communication.
- Strategically solve root causes and plan actions.
- Ownership and urgency to resolve customer issues.
- Thrive in a dynamic, collaborative environment; comfortable with ambiguity.
🎁 Benefits
- Unlimited Paid Time Off
- Work from anywhere in Canada and USA
- Health and Dental benefits
- Up to $1,500 USD / $2,025 CAD towards IT setup for home
- Up to 2% matching RRSP / 401K
- Learning and Development opportunities
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