Related skills
crm account management customer success salesforce saas📋 Description
- Develop and execute CS strategies to drive adoption, retention, and expansion.
- Build relationships with executive stakeholders; act as trusted advisor; ensure retention.
- Lead high-impact CS initiatives: business reviews, strategic planning, engagement programs.
- Collaborate across CS, Sales, Product, and Support to meet needs and resolve issues.
- Analyze data and usage metrics to identify trends and opportunities.
- Track industry trends and best practices to inform decisions.
- Improve CS processes, workflows, and tools for efficiency.
🎯 Requirements
- Bachelor's degree required; government experience preferred.
- 3+ years in customer success/account management in SaaS.
- Proven track record in customer relationships, retention, and revenue growth.
- Strong communication & presentation skills; collaborative.
- Strategic, customer-centric thinker; focused on CX.
- Thrives in fast-paced environments; multi-tasking.
- CRM software proficiency, e.g., Salesforce, Gong.
- Willing to travel 25-30%.
🎁 Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!