Customer Success Manager II, SMB - Dedicated

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less than a minute ago
Type
Full time
Salary
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πŸ“‹ Description

  • Collaborate with New Business Sales, Onboarding and Growth Sales to align on revenue opportunities.
  • Collaborate with Product, BizOps, Care, Education and Pro Services to drive customer success.
  • Build relationships with customers to drive referrals and retention.
  • Retain and grow SaaS revenue through consultative engagements and tailored product recommendations.
  • Drive activation and adoption across Toast product; analyze usage and deliver trainings.
  • Navigate Toast POS modules and maintain knowledge of partner landscape.

🎯 Requirements

  • 2+ years in Account Management, Sales, or equivalent.
  • Operate independently amid changing priorities.
  • High technical aptitude for quick learning of technical concepts.
  • Proven track record of meeting and exceeding goals.
  • Excellent communication, organizational, and influencing skills.
  • Flexibility and adaptability.

🎁 Benefits

  • Hybrid work model balancing in-person collaboration with flexibility.
  • Competitive total rewards and benefits package.
  • Commitment to diversity, equity, and inclusion.
  • Geographically aware compensation aligned with local labor markets.
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