Related skills
slack salesforce g-suite hex five9📋 Description
- Staff a high-volume Account Strategy line with SLA adherence.
- Lead consultative, value-based retention conversations.
- Navigate objections, pricing discussions, and negotiations.
- Diagnose needs quickly and map growth paths with Toast.
- Document interactions with strong data hygiene and case mgmt.
- Leverage data and internal tools to inform retention decisions.
🎯 Requirements
- 2+ years in Account Management, CS, or retention roles.
- Experience in high-volume queue- or case-based work.
- Comfort with high-stakes, complex conversations.
- Strong objection handling, negotiation, and influencing skills.
- Independent, able to balance competing priorities.
- Data-driven mindset with real-time insights.
🎁 Benefits
- Hybrid work model balancing in-person collaboration.
- Total rewards: base pay, equity, and benefits.
- Geographic pay zone philosophy and regional pay info.
- AI tools to support recruiters and your workflow.
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