Related skills
crm data analytics account management customer success saas📋 Description
- Own end-to-end lifecycle for 80 customers and drive retention.
- Use data-driven insights to identify at-risk accounts early.
- Own the full renewal cycle and secure renewals.
- Conduct executive business reviews to align value with goals.
- Be the Voice of the Customer to Product and Engineering.
- Help refine churn prevention and onboarding workflows.
🎯 Requirements
- Proven SaaS experience: 1.5+ years in CS or AM with quota.
- Passion for CS and building a CS career.
- High-volume proficiency: manage 50+ accounts.
- Commercial acumen: comfortable with budgets and renewals.
- Resilience and grit: turn frustrated customers into advocates.
- Analytical skills: translate health scores to outreach strategy.
🎁 Benefits
- Healthcare options for individuals and families.
- Flexible vacation and paid company holidays.
- 401(k) with company match.
- Paid parental leave, wellness stipends, HSA contributions.
- Professional development and growth opportunities.
- Collaborative office with weekly catered lunches.
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