Related skills
account management customer success html marketing analytics saas📋 Description
- Partner with Account Executives to align on renewals and retention targets
- Be your customers' main point of contact and trusted Braze advisor
- Drive feature adoption with a shared Success Plan and guidance
- Build strong customer relationships and mutual value for Braze
- Analyze customer usage to spot opportunities and risks to account health
- Maintain regular contact via check-ins, events, and Executive Business Reviews
🎯 Requirements
- 2-5+ years in onboarding, customer success, implementations, or PM
- Passionate about customer success and helping customers achieve great things
- Track record managing complex accounts with multiple stakeholders
- Excellent written and verbal communication with strong follow-up
- Experience with medium/large tech companies moving fast
- Domain knowledge in SaaS, APIs, Marketing Automation, or Marketing Analytics
🎁 Benefits
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability coverage
- Fertility benefits and equal paid parental leave
- Career development and yearly learning stipend
- Volunteer Week and donation matching
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