Related skills
account management customer success html marketing analytics saas📋 Description
- Partner with Account Executives to drive renewals and retention
- Be the customer's main Braze contact and advisor
- Drive feature adoption with a shared Success Plan
- Build customer advocacy through strong relationships
- Analyze usage to spot opportunities and risks
- Maintain regular contact via check-ins and events
🎯 Requirements
- 2-5 years relevant experience in onboarding, CS, implementations or PM
- Domain knowledge: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or HTML
- Excellent verbal and written communication with strong follow-up
- Proven team player and cross-functional collaborator
- Strong time management and prioritization
- Experience managing complex accounts or projects with multiple stakeholders
🎁 Benefits
- Competitive compensation, may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Medical, dental, vision, life, and disability insurance
- Parental leave and family services
- Learning stipend and professional development
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