Customer Success Manager II, Retail

Added
less than a minute ago
Type
Full time
Salary
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Related skills

html marketing analytics saas mobile marketing automation

πŸ“‹ Description

  • Partner with Account Executives to drive renewals and retention
  • Be the main contact and trusted Braze advisor for customers
  • Drive feature adoption with a shared Success Plan
  • Analyze customer usage to identify opportunities and risks
  • Maintain regular contact via check-ins and Executive Business Reviews
  • Collaborate with Braze teams to ensure seamless support

🎯 Requirements

  • Excellent written and verbal communication with strong follow-up
  • Experience with mid/large tech companies moving fast
  • Team player with strong relationship-building skills
  • Manages complex accounts with multiple stakeholders
  • Strong time management and prioritization
  • Domain knowledge in two+ areas: SaaS, Mobile, APIs, Marketing Automation

🎁 Benefits

  • Competitive compensation, may include equity
  • Retirement and Employee Stock Purchase Plans
  • Flexible paid time off
  • Medical, dental, vision, life, and disability coverage
  • Fertility benefits and equal paid parental leave
  • Learning stipend and professional development
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