Related skills
account management customer success salesforce saas cross-functional collaboration📋 Description
- Build relationships with customers, including Toast execs, and log updates in Salesforce
- Retain SaaS revenue through consultative engagement and product recommendations
- Drive activation and adoption across Toast product suite by analyzing usage and leveraging internal tools
- Host product demos to ensure customers maximize Toast usage
- Partner with leaders to resolve escalations and provide Voice of Customer feedback
- Build cross-functional partnerships to engage customers as needed
🎯 Requirements
- 6+ years account management experience
- Mid-Market or Enterprise customer management experience
- Strong leadership, teamwork, and cross-departmental collaboration skills
- Strong communication and presentation skills that meet expectations of corporate teams and C-suite executives.
- Success operating independently and navigating competing priorities in a constantly changing environment
- General technical proficiency using software
🎁 Benefits
- Hybrid work model for in-person collaboration and flexible needs
- Competitive total rewards with benefits and equity
- Access to AI tools across disciplines to boost work
- Diversity, Equity, and Inclusion baked into our culture
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