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crm cloud saas payroll pos📋 Description
- Live customer engagement: Lead discovery calls and product demos.
- Product & Technical Expertise: Master Core POS and Employee Cloud to diagnose issues.
- Proactive retention & growth: Protect and expand SaaS revenue via churn save motions.
- Data-Driven optimization: Leverage usage data to improve payroll processes.
- Adoption & Enablement: Activate Payroll Product Suite through trainings.
- Cross-Functional advocacy: Gather customer feedback and drive issue resolution with teams.
🎯 Requirements
- Payroll & Tax Expertise: 2+ years in B2B payroll operations, taxes, benefits.
- Account Management Pro: Customer-facing churn mitigation and retention experience.
- Technical Proficiency: High tech fluency; troubleshoot across software platforms.
- Communication & Presence: Strong virtual presence with negotiation and messaging skills.
- Strategic Problem Solving: Critical thinker for micro- and macro-level challenges.
- Adaptability & Autonomy: Self-starter who thrives in a changing environment.
🎁 Benefits
- Hybrid work model with in-person collaboration.
- Competitive total rewards package and benefits.
- Benefits info at https://careers.toasttab.com/toast-benefits
- Diversity, equity, and inclusion are core to our culture.
- Accessible and inclusive hiring; accommodations available.
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