Customer Success Manager II, Payroll

📋 Description

• Manage a book of ~500 locations within a regional pod.
• Lead 30–60 min Zoom consultations to drive product adoption.
• Perform deep-dive account research to identify churn risks.
• Serve as Payroll and Tax expert during internal QBRs.
• Leverage data insights to optimize payroll processes and value.
• Drive activation of Payroll Product Suite via trainings.

🎯 Requirements

• Payroll & Tax Expertise: 2+ years in B2B payroll ops, knowledge of federal/state taxes and benefits.
• Account Management Pro: proven record in customer-facing roles focused on churn mitigation and retention.
• Operational Excellence: experience with case/queue management, data hygiene, and efficiency.
• Technical Proficiency: strong tech fluency; troubleshoot complex scenarios across software.
• Communication & Presence: virtual presence with negotiation and messaging skills.
• Adaptability & Autonomy: self-starter, thrives in change, works independently to meet goals.

🎁 Benefits

• Hybrid work model blending in-person collaboration with flexibility.
• Total rewards package supporting a healthy lifestyle and flexibility.
• Accessible hiring with accommodations for disabilities.
• Diversity, equity, and inclusion as core values.