Related skills
crm account management customer success salesforce upsellingπ Description
- Manage a portfolio of sports teams in Japan, focusing on renewals and ROI.
- Build strong customer relationships and maximize satisfaction.
- Handle support and account management; demo, educate customers, upsell services.
- Run meetings to understand client needs and identify upsell opportunities.
- Work from Hudl's Tokyo office; minimum 3 days/week in office.
- Renewals targets guide quarterly and yearly quotas.
π― Requirements
- Excellent communicator; presentation skills.
- Analytical; comfortable with metrics and engagement data.
- Proactive; consistently reach out to clients.
- Empathetic; understand customer problems.
- Organized; strong workflows and prioritization.
- Bilingual; fluent Japanese and business English; Salesforce CRM is a nice-to-have.
π Benefits
- Equal opportunity employer; inclusive environment.
- Resources to feel safe bringing authentic selves; ERGs.
- Annual inclusion reports documenting progress.
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