Customer Success Manager II - Japanese Speaking

Added
6 days ago
Type
Full time
Salary
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Related skills

crm account management customer success salesforce upselling

πŸ“‹ Description

  • Manage a portfolio of sports teams in Japan, focusing on renewals and ROI.
  • Build strong customer relationships and maximize satisfaction.
  • Handle support and account management; demo, educate customers, upsell services.
  • Run meetings to understand client needs and identify upsell opportunities.
  • Work from Hudl's Tokyo office; minimum 3 days/week in office.
  • Renewals targets guide quarterly and yearly quotas.

🎯 Requirements

  • Excellent communicator; presentation skills.
  • Analytical; comfortable with metrics and engagement data.
  • Proactive; consistently reach out to clients.
  • Empathetic; understand customer problems.
  • Organized; strong workflows and prioritization.
  • Bilingual; fluent Japanese and business English; Salesforce CRM is a nice-to-have.

🎁 Benefits

  • Equal opportunity employer; inclusive environment.
  • Resources to feel safe bringing authentic selves; ERGs.
  • Annual inclusion reports documenting progress.
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