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html marketing analytics saas marketing automation onboarding📋 Description
- Partner with Account Executives to drive renewals, retention, and net retention targets
- Be the customer's main point of contact and trusted advisor at Braze
- Drive feature adoption by building a shared Success Plan with customers
- Proactively analyze customer product usage to identify opportunities and risks to account health
- Maintain ongoing contact via check-ins, events, and Executive Business Reviews
- Work with Onboarding Managers to transition clients from onboarding to ongoing activity
🎯 Requirements
- 2-5 years relevant experience in Onboarding, Customer Success or PM
- Excellent written and verbal communication with strong follow-up
- Experience managing complex accounts with multiple stakeholders
- Domain knowledge of SaaS, Mobile, APIs, Marketing Automation or Analytics
- Team player with strong relationship-building skills
- Strong time management and organizational skills
🎁 Benefits
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive medical, dental, vision, life, and disability
- Family services including fertility benefits and parental leave
- Career development and yearly learning stipend
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