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saas onboarding retention enterprise accountmanagement📋 Description
- Partner with AEs to align and drive renewals, retention, and net retention.
- Be your customers’ main point of contact and trusted advisor.
- Build a shared Success Plan to drive feature adoption.
- Drive customer advocacy by building strong relationships.
- Analyze customer product usage to identify risks and opportunities.
- Maintain regular contact via check-ins, events, and reviews.
🎯 Requirements
- Excellent communicator with strong written and verbal skills.
- Experience with mid/large tech companies and fast pace.
- Team player with strong collaboration.
- Build great relationships with colleagues and customers.
- Strong intellectual curiosity and growth mindset.
- 2-5 years in onboarding, CS, implementations, or PM.
🎁 Benefits
- Competitive compensation that may include equity.
- Retirement and Employee Stock Purchase Plans.
- Flexible paid time off.
- Medical, dental, vision, life, and disability coverage.
- Professional development with a yearly learning stipend.
- Volunteer Week and donation matching.
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