Lead the Customer Success function across onboarding, adoption, reviews, and renewals.
Lead onboarding to ensure use cases and requirements meet the timeline.
Translate customer needs to internal teams; feed product with feature requests.
Coordinate onboarding and reviews to evaluate performance and spot expansion opportunities.
Partner with internal resources to build account plans and align use cases to boost usage.
Identify risks to goals and drive mitigation with CSM/PM.

🎯 Requirements

5+ years in technical account management, customer success, or post-sales at a tech company.
German language proficiency is highly desirable.
Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT).
Ability to uncover problems and translate requirements to internal teams.
Ability to solve complex problems with internal resources and escalate when needed.
Knowledge of APIs and how they function.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Customer Support Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot