Leading a first-class onboarding and meeting use case timelines.
Translating customer needs to internal teams; relay feature requests.
Coordinating onboarding and business reviews; identify expansion opportunities.
Partnering with internal resources to build account plans aligning needs and use cases.
Proactively identify risks and drive mitigation plans.
Review dashboards and usage to assess customer health.

🎯 Requirements

3-5 years in technical account management or customer success at a tech company.
Experience with SaaS solutions for technical teams (cybersecurity, DevOps, IT).
Experience uncovering problems and translating requirements to internal teams.
Knowledge of APIs and how they function.

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