Customer Success Manager II, Commercial (East)

📋 Description

• Onboard enterprise accounts, ensure adoption and ongoing engagement.
• Implement engagement strategy to maintain high customer satisfaction.
• Be Smartsheet expert; guide on work/project management.
• Explain technical subjects to non-technical end users in large enterprises.
• Understand customer needs and address concerns.
• Conduct periodic success reviews; resolve issues with Support; expand usage.

🎯 Requirements

• Account management in mid-to-late-stage SaaS.
• 3+ years building value-driven relationships with diverse customers.
• Excellent task management across varied responsibilities.
• Interest in web tech; learn Smartsheet benefits, use cases, tech.
• Willing to travel periodically as needed.
• Authorization to work in the U.S. for any employer.

🎁 Benefits

• Medical, vision, and dental coverage for full-time employees.
• 401k match up to 6% with 50% match.
• Monthly stipend to support your work and productivity.
• Flexible Time Away Program and Sick Time.
• Life, short-term, and long-term disability coverage.
• 12 paid holidays per year.