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account management customer success saas renewals data-driven📋 Description
- Own end-to-end customer lifecycle and drive proactive success.
- Identify at-risk accounts and secure renewals with data insights.
- Lead renewal cycles to maximize Net Revenue Retention.
- Conduct regular executive business reviews to align goals.
- Advocate for customers with Product/Engineering teams.
- Contribute to scalable onboarding and churn-prevention playbooks.
🎯 Requirements
- Proven SaaS Experience: 1.5+ years in CS or AM with quota.
- Passion for CS: desire to build a CS career.
- High-Volume Proficiency: manage 50+ accounts and scale.
- Commercial Acumen: budgeting, renewals, objection handling.
- Resilience & Grit: turn frustrated customers into advocates.
- Analytical Skills: translate health data into outreach strategy.
🎁 Benefits
- Comprehensive healthcare options for individuals and families.
- Flexible vacation policy and paid company holidays.
- 401(k) with company match.
- Paid parental leave, wellness stipends, and HSA contributions.
- Professional development and growth opportunities.
- A collaborative office environment with weekly catered lunches.
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