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data analysis salesforce renewals high-volume gainsight📋 Description
- Manage a high-volume, diverse portfolio of 200+ accounts.
- Drive renewals using usage data and automation.
- Navigate complex customer environments to identify expansions.
- Deliver a scalable CX across a high-volume portfolio using playbooks and data.
- Collaborate with Sales, Product, and Support to elevate the customer voice.
🎯 Requirements
- 2-3+ years in CS, AM, Renewals, or Sales within a SaaS/PLG environment.
- Proven track record owning renewals across a high-volume book.
- Skilled in analyzing customer data to drive strategic outcomes.
- Proficient with Salesforce, Gainsight, DocuSign; keep CS systems up-to-date.
- Able to work independently; collaborate cross-functional; drive process improvements.
- Authorized to work in the United States; no sponsorship.
🎁 Benefits
- Base salary with tiered ranges and annual bonus.
- Equity awards and comprehensive benefits.
- Remote-friendly with global pay zones and travel.
- Top Performer Bonus program and sales incentives.
- Full-time role with benefits; 30 hours/week.
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