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saas change management ai workflow design solutions consulting📋 Description
- Own post-sales relationships for enterprise customers and outcomes
- Partner with customers to map and redesign critical workflows
- Identify AI-powered use cases and value metrics
- Translate customer goals into practical AI solutions and ROI
- Lead change management to adopt new workflows
- Collaborate with Sales, Product, Eng, and Services to expand Box footprint
🎯 Requirements
- 3+ years in Customer Success, Account Management, Solutions Consulting, or similar
- Experience with enterprise customers and senior stakeholders
- Ability to translate customer needs into practical solutions and outcomes
- Comfort discussing integrations, systems, and data flows at a high level
- Hands-on experience with modern AI platforms and tools
- Strong communication and storytelling skills
🎁 Benefits
- AI-first, growth-oriented culture
- Equal opportunity employer; values diversity
- Reasonable accommodations for applicants with disabilities
- In-office collaboration; minimum 3 days/week in Box hub
- Competitive equity and benefits
- Pay transparency and policies available
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