Customer Success Manager II

📋 Description

• Be your customers' main point of contact and trusted advisor at Braze
• Partner with Account Executives to ensure commercial alignment and drive client renewals, retention and net retention targets
• Drive feature adoption by building a shared Success Plan with your customers
• Drive customer advocacy by building strong customer relationships and creating mutual value for Braze
• Proactively analyze your customer product usage to identify opportunities and risks to account health
• Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews

🎯 Requirements

• 2-5 years of experience in onboarding, customer success, implementations, or project management
• Excellent written and verbal communication with strong follow-up
• A proven team player who builds great relationships with colleagues and customers
• Domain knowledge in two or more: SaaS, APIs, Marketing Automation, Marketing Analytics, or HTML
• Experience managing complex accounts or projects with multiple stakeholders
• Strong time management skills

🎁 Benefits

• Competitive compensation, may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Medical, dental, vision, life, and disability coverage
• Family services including fertility benefits and parental leave
• Professional development through learning stipend and career pathing