Customer Success Manager II

📋 Description

• Develop strong customer relationships to maximize satisfaction and ROI.
• Demonstrate products, educate customers, and manage account activities.
• Run meetings to understand client needs and upsell opportunities.
• Three office days per week in Sydney, Australia (hybrid).

🎯 Requirements

• Experienced in a client-facing role, preferably in tech.
• Excellent communicator; strong presentation skills.
• Technology-savvy; understands APIs and can pitch them.
• A relationship builder focused on expansion and renewals.
• Willing to travel regularly.
• Project management skills; multitask across stakeholders.

🎁 Benefits

• Flexible work-life harmony with remote options.
• Autonomy; own your work with team support.
• Opportunities for growth and professional development.
• Hybrid office environment with well-equipped spaces.
• Wellbeing resources including EAP and employee groups.