Customer Success Manager II

Added
3 days ago
Type
Full time
Salary
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Related skills

crm salesforce excel powerpoint dashboards

๐Ÿ“‹ Description

  • Act as trusted advisor to design recognition strategies for enterprise customers.
  • Drive product adoption and measurable outcomes by showcasing best practices.
  • Establish goals and KPIs for accounts and track adoption progress.
  • Manage implementation and post-implementation adoption with cross-functional use cases.
  • Maintain a revenue pipeline with up-selling and cross-selling opportunities.
  • Lead customer workshops and training on product updates and new features.

๐ŸŽฏ Requirements

  • 4+ years of account management experience at a software/SAAS company
  • Strong business acumen and ability to influence decision makers
  • Proficiency with CRMs such as Salesforce or force.com
  • Experience delivering presentations to a senior audience
  • Explain technical solutions, set goals, develop opportunities, and provide dashboards
  • Experience managing a sales pipeline and quota

๐ŸŽ Benefits

  • Health benefits and life insurance from day one
  • Parental leave top-up
  • Employer matched RRSP contributions
  • Flexible vacation
  • Employee and Family Assistance Program
  • Hybrid flexibility with time in Toronto office
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