Related skills
account management customer success saas renewals data-driven📋 Description
- Strategic portfolio management: Own end-to-end lifecycle for your customers.
- Risk mitigation & retention: Identify at-risk accounts using data-driven insights and secure renewals.
- Commercial ownership: Manage full renewal cycle and pursue expansion opportunities.
- Adoption mastery: Lead regular executive business reviews to align value with customer goals.
- Internal advocacy: Be the Voice of the Customer for Product and Engineering.
- Process excellence: Refine churn prevention and onboarding workflows.
🎯 Requirements
- Proven SaaS experience: 1.5+ years in CS or Account Mgmt with quota/retention targets.
- Passion for CS: Strong desire to build a CS career.
- High-volume proficiency: Manage 50+ accounts; know when to automate vs. call.
- Commercial acumen: Comfortable with budgets, renewals, objections.
- Resilience & grit: Turn frustrated customers into advocates; comfortable in gray areas.
- Analytical skills: Translate health scores/usage data into actionable outreach.
🎁 Benefits
- Comprehensive healthcare options for individuals and families
- Flexible vacation policy and paid company holidays
- 401(k) with company match
- Paid parental leave, wellness stipends, and HSA contributions
- Professional development and growth opportunities
- A collaborative office environment with weekly catered lunches
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