Related skills
salesforce renewals g-suite churnzero nps📋 Description
- Onboard clients and coordinate post-sale transitions with kickoff calls.
- Maintain relationships as the primary contact across the customer lifecycle.
- Proactively communicate and document in CRM with actions and outcomes.
- Monitor health metrics (NPS, churn) and mitigate churn risk.
- Identify upsell and cross-sell opportunities to grow revenue.
- Own renewals end-to-end with internal stakeholders.
🎯 Requirements
- 3-4 years customer success or account management in SaaS.
- Experience creating success plans and using data to identify customer health.
- 4-year degree or equivalent experience.
- Strong written and verbal communication skills.
- Demonstrated ability to build and maintain customer relationships.
- Experience with Salesforce, ChurnZero, and/or G-Suite.
🎁 Benefits
- Annual development stipend of $1,000
- Mentorship program available
- Sabbatical after 5 years of service
- Advancement opportunities based on results
- Signing stipend for work-from-home setup
- Paid Time Off
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