Conduct regular check-ins, quarterly reviews, and audits for high-value customers.
Build and manage relationships with high-ticket customers; set expectations.
Lead on-time implementations and onboarding for select clients.
Translate customer feedback into actionable product improvements.
Collaborate with internal teams to align processes and meet needs.
Stay up-to-date with product updates; educate customers.

🎯 Requirements

Bachelor’s Degree or equivalent SaaS experience preferred.
3+ years in a customer-facing/implementation role (SaaS).
Prior experience using HighLevel or similar vertical solutions.
Proficiency in MS Office, Google Suite, Zoom, and Slack.
Excellent time management, organizational and communication skills.
Self-motivated, proactive with regular customer updates.

🎁 Benefits

Remote-first global team across 15+ countries.
Growth and professional development opportunities.
Equal Opportunity Employer; inclusive culture.

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