Related skills
account management data analysis saas renewals legaltech📋 Description
- Onboard transactional clients; set up orgs and user access.
- Manage CSA queue; execute tasks; update tickets; log resolutions.
- CSA task management: run subscription and usage reports; manage transfers.
- Level II - Customer Support: escalate requests to tech/billing/product; coordinate with PM/Tech/Sales; share feedback.
- Platform testing: support internal testing of new CS features.
🎯 Requirements
- 1-2 years in customer-facing roles (CS, support, or account mgmt).
- Confidently engage with stakeholders at all levels; show thought leadership.
- Excellent interpersonal and presentation skills.
- Proactive, customer-centric problem solver.
- Analytical; renewals/upsells; synthesize data.
- Experience in legal tech/SaaS client success management.
🎁 Benefits
- Open, inclusive, and fun environment.
- Benefits including medical, dental and vision insurance, as well as 401(k).
- Competitive salary plus RSUs.
- Flexible PTO.
- Opportunity to be part of a company revolutionizing the legal industry.
- Growth opportunities throughout the company.
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