Related skills
salesforce cybersecurity saas backup recovery📋 Description
- Onboard customers post-sale; ensure smooth handoff from Sales.
- Drive adoption; guide activation and advanced features.
- Conduct health assessments and usage analysis to mitigate risks.
- Manage activation and value realization to maximize ROI.
- Partner with Sales, Renewals, Product, Eng, and Support for issue resolution.
- Document interactions and actions in Salesforce CRM.
🎯 Requirements
- 6+ years in CS, TAM, or Tech Support in SaaS/enterprise.
- Strong data protection, backup/recovery, cloud data management, cybersecurity.
- Discuss deployment, architecture, and troubleshooting with IT/Engineering teams.
- Excellent communication, interpersonal, and presentation skills.
- Collaborate cross-functionally with Sales, Product, Eng, Support, Renewals.
- Proactive, customer-centric with analytical, problem-solving approach.
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