Conduct regular check-ins and quarterly business reviews with high-value customers to drive retention.
Build relationships with high-ticket customers, set expectations, and deliver tailored solutions.
Lead on-time client implementations with onboarding and product integrations.
Share best practices and product insights with clients and internal teams.
Translate customer feedback into actionable product requirements.
Collaborate with internal teams to align processes and meet customer expectations.

🎯 Requirements

Bachelor's Degree or equivalent SaaS experience; 5+ years in customer-facing roles.
Experience using HighLevel or similar vertical solutions.
Proficiency with MS Office, Google Suite, Zoom, and Slack.
Strong time management, organizational, and interpersonal skills.
Self-motivated, proactive, and able to work in a fast-paced, collaborative environment.

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