Conduct regular check-ins, QBRs, and audits for high-value customers.
Build relationships with high-ticket customers; set expectations and deliver solutions.
Lead on-time client implementations with onboarding and integration.
Communicate best practices and product insights to clients and teams.
Collaborate cross-functionally to align processes and meet expectations.
Translate customer feedback into actionable product requirements.

🎯 Requirements

Bachelor's degree or equivalent SaaS experience.
5+ years in customer-facing/implementation roles (SaaS preferred).
Experience using HighLevel or similar vertical solutions.
Proficient in MS Office, Google Suite, Zoom, and Slack.
Strong time management, organization, and communication skills.
Self-motivated with proactive client communication.

🎁 Benefits

Global remote-first team across 15+ countries.
Opportunity to work with a scalable AI-powered platform.
Collaborative culture emphasizing innovation and impact.

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