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account management customer success saas project management onboarding📋 Description
- Manage an assigned portfolio of clients to drive satisfaction and platform success.
- Conduct regular client meetings to review performance and goals.
- Partner with Support, Product, and Development to advocate for customer needs.
- Guide clients through onboarding to self-sufficiency and ongoing engagement.
- Develop customer success plans with Sales to drive account growth.
- Advise on process and platform risks, offering practical solutions.
🎯 Requirements
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to manage client relationships with professionalism and empathy.
- Bachelor’s degree or equivalent experience.
- 1–2 years of experience in customer success, account management, or related field.
- SaaS or property management industry experience preferred.
🎁 Benefits
- Flexible remote and hybrid work options with vacation and recharge days.
- Comprehensive medical, dental, and vision coverage including fertility benefits.
- HSA/FSA options and employer-paid disability coverage.
- 401(k) with employer matching and retirement planning.
- Wellness initiatives, onsite gym, mental health resources, and EAP.
- Family-friendly leave policies and Entrata Cares volunteering opportunities.
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