Lead strategic partner with customers to align objectives with adoption plans.
Design and evolve customer success and adoption plans with Brightspace.
Drive value realization using Brightspace, edtech knowledge, and customer workflows.
Lead targeted adoption initiatives with key stakeholders to advance platform maturity.
Proactively assess health, identify risk, and influence actions to increase engagement.
Drive customer communications focusing on outcomes, using cross-functional collaboration.

🎯 Requirements

3+ years in Customer Success, Account Mgmt, Consulting, or Program Mgmt in SaaS.
Bachelor’s degree in business, Education, Learning & Development, Information Systems, or related field; or equivalent practical experience.

🎁 Benefits

Flexible work arrangements
Learning and Growth opportunities
Tuition reimbursement of up to $4,000 CAD for continuing education
2 Paid Days off for Catch the Wave activities
Employee wellbeing programs

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