Customer Success Manager, Higher Education

📋 Description

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• Build and maintain strategic relationships with university decision-makers; primary contact between universities and Anthropic.
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• Become an expert in Anthropic's products: API, Claude for Enterprise, and Claude Code.
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• Monitor usage patterns and drive adoption across API and seat-based products.
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• Develop and execute change management strategies for universities; Train the Trainer and Center of Excellence programs.
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• Create and maintain enablement resources to drive efficiency across the partner portfolio.
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• Serve as the customer's thought partner; socialize the product roadmap and engage Product PMs.
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🎯 Requirements

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• 5+ years in higher education technology, SaaS or emerging tech with a CS background.
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• Ability to navigate academic bureaucracies and build consensus among diverse stakeholders.
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• Deep understanding of higher education buying cycles and adoption across institutions.
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• Excellent communication; translate technical concepts for varied audiences.
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• Technical fluency with AI/ML concepts, API integrations, and software implementations.
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• Strategic mindset to identify growth opportunities and translate into expansion plans.
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🎁 Benefits

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• Competitive compensation and benefits.
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• Optional equity donation matching.
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• Generous vacation and parental leave.
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• Flexible working hours.
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• Lovely office space.
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