Related skills
account management customer success saas executive engagement value realization📋 Description
- Develop trusted advisor relationships with customers at the C-suite and exec level, driving success and value from Intercom.
- Guide cross-functional teams to build Success Plans, QBRs, executive reviews, and churn plans.
- Be an expert advisor on Intercom products to drive adoption of relevant features.
- Engage customers to unlock early and sustained adoption of Intercom Solutions.
- Develop adoption strategies for high-value AI product accounts, driving change management.
- Reduce churn through early risk identification and mitigation with your account team.
🎯 Requirements
- 5+ years in customer-facing success/account management/strategic consulting.
- SaaS experience with value realization across global teams.
- Trusted advisor to guide outcomes with customer partners.
- Experience using Success Plans to align goals and metrics.
- Fluent French; able to communicate complex problems clearly.
- Self-motivated, entrepreneurial team player.
🎁 Benefits
- Competitive salary and equity.
- Pension scheme with 4% match.
- Health and dental insurance for you and dependents.
- Open vacation policy and flexible holidays.
- Paid maternity leave and 6 weeks paternity leave.
- Cycle-to-Work Scheme.
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