Related skills
account management customer success saas qbr adoption strategy📋 Description
- Develop trusted advisor relationships with C-suite customers, driving value.
- Guide Intercom teams to create Customer Success Plans, including QBRs, and reviews.
- Be an expert on Intercom products to drive adoption of relevant features.
- Engage customers to unlock early and sustained product adoption.
- Develop adoption strategies for high-value AI product accounts.
- Reduce churn through early risk identification and mitigation with your account team.
🎯 Requirements
- 5+ years in customer-facing CS, account management, or strategic consulting.
- Experience with SaaS models and enterprise value realization.
- Established trusted advisor with customer partners to guide outcomes.
- Experience using Success Plans to align goals and metrics.
- Ability to clearly communicate complex problems to diverse audiences.
- Fluent French.
🎁 Benefits
- Competitive salary and equity in a fast-growing start-up.
- Lunch daily plus snacks and a fully stocked kitchen.
- Regular compensation reviews rewarding great work.
- Pension scheme with up to 4% match.
- Health and dental insurance for you and dependents.
- Open vacation policy and flexible holidays.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!